Client: Diaz & Gaeta Law, Atlanta-area law firm, 40+ users
Engagement: Monthly managed IT and Microsoft 365 support since April 2025
The challenge
Before DG Cloud, the firm relied on a previous IT provider that was hard to reach and slow to resolve even simple problems. Laptops were Dell Latitudes with only 30-day warranties, and when the provider couldn't be reached, staff ordered replacement laptops from Amazon just to keep working. Every laptop was set up with a local Windows account, so settings and files didn't follow users from one machine to the next. On top of that, the firm was dealing with heavy spam in its GoDaddy-hosted Microsoft 365 email.
What DG Cloud did
- Standardized hardware: brought in Insight as the firm's procurement vendor and moved everyone to Lenovo ThinkPad laptops, with full desk setups (Lenovo docking stations, monitors, keyboards and mice).
- Moved users from local Windows accounts to Microsoft 365 sign-in (Entra ID join), so settings and files sync across devices—especially through Edge profile sync—making onboarding and laptop swaps faster.
- Took control of email security: tuned Proofpoint and Exchange in the firm's GoDaddy Microsoft 365 environment, bringing spam under control. The firm remains on GoDaddy Microsoft 365, which works well for them.
- Owns Microsoft 365 administration and user onboarding, so new hires are ready on day one.
- Set up a ticketing and remote support system (LogMeIn Resolve), so every request is tracked and nothing slips.
The result
The firm went from chasing an unresponsive provider to having one accountable partner. Hardware is consistent and covered, users sign in with their work accounts and stay in sync, email is under control, and requests get handled quickly.
"Time is money. It's a relief to know our IT needs are being met in a professional and efficient manner. It allows me to focus on the business of running a business."
— Giovanni Diaz, Diaz & Gaeta Law