Hourly or Fixed-Fee Support

Every business has unique support needs. Some require occasional help for specific issues, while others need ongoing IT assistance across multiple systems. At DG Cloud Consulting, we offer both Hourly Support and Fixed-Fee Support models so you can choose the approach that best matches your budget, operations, and comfort level. Whether you're dealing with a one-off network glitch or require regular maintenance and monitoring, our flexible pricing gives you transparency and control.

With Hourly Support, you pay only for the actual time spent resolving your issues—ideal for sporadic, small-scale needs. Fixed-Fee Support, on the other hand, gives you predictable monthly costs and peace of mind that core services are covered in advance. Fixed-Fee models also encourage us to proactively handle recurring problems, keeping your systems in strong health and reducing disruptions. You’ll always know what’s coming in your invoice, no surprises. Plus, for businesses that anticipate steady IT demand, fixed-fee packages often offer better value over time.

Hourly vs. Fixed-Fee Support

What You Get with Our Support Options

Hourly Support

  • Quick response for specific or one-off issues (e.g., software glitches, minor network problems, isolated user training)

  • You only pay for the hours used—good for smaller or ad-hoc needs

  • Flexible schedule—no long-term commitment required

Fixed-Fee Support

  • Consistent monthly cost means easier budgeting and fewer surprises Magellan Solutions

  • Services typically include help desk access, patching, updates, proactive monitoring, and basic troubleshooting

  • Prioritized support, faster response, and encouraged preventive maintenance

  • Ideal for businesses that rely heavily on their IT systems and want stable, smooth operation

Hybrid or Tailored Options

  • Combine the two—core support at a fixed monthly rate, with hourly billing for unique or special projects

  • Scale up or down based on your business season, tech refresh cycles, or changing requirements

Why This Matters for Your Business

Control vs. Predictability

Hourly gives you flexibility; fixed-fee gives you cost certainty.

Reactive vs. Proactive

Hourly generally reacts to problems; fixed-fee creates incentives to prevent them.

Budgeting & Forecasting

Better alignment with your financial planning and no unexpected large invoices.

Custom Fit

Choose what matches your organization’s culture, complexity, and risk tolerance.

Let’s Talk About Your IT Needs

Book a free consultation and see how DG Cloud and IT Consulting can help your business thrive.